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How weonewin Looks After Your Personal Information

When you open an account with us, you share personal details — and we take that seriously. This Privacy Policy explains exactly what we collect, why we hold it, and what you can do about it, covering everything from account registration through to Touch…

Data collected at account level onlyLocal payment data handled with careYour rights are clear and actionableRetention periods are definedContact us to access or remove your data
weonewin How weonewin Looks After Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage the Data We Hold

We apply several layers of control to the personal information stored against your account. Encryption covers data in transit and at rest, so details tied to your Touch 'n Go eWallet or Boost deposits are not exposed in plain text. Access inside our system is role-restricted — staff can only view what is needed to service your account. We also define retention periods clearly: account data is held while your account is active and for a set period after closure to meet any applicable regulatory obligations, after which it is deleted or anonymised.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby are opened most. You can manage cookie preferences from your browser settings at any time.

Account Security Practices

Login attempts are monitored. Unusual access from an unrecognised device triggers a verification step before your account wallet or transaction history becomes visible.

Data Retention Policy

We hold your data for as long as your account is open. After account closure we retain records only for the period required under applicable local obligations, then delete them.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate records, or ask us to close your account entirely. Submit your request via live chat or email and we will confirm the process.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to access the data we hold on your account, request a correction or ask us to delete your information, reach out through any of the channels below. We aim to acknowledge your request and confirm the next steps. For account-level queries — such as checking which payment methods are linked to your wallet — live chat is the quickest path.

Team online

Live Chat

Start a live chat session from the account page. We handle data access requests, correction queries and account deletion requests through this channel.

Email Support

Send your privacy request by email with your registered account name and the nature of your query. We will confirm receipt and outline the steps involved.

Account Settings

Some data updates — such as changing your registered phone number or linked e-wallet — can be done directly inside your account settings without contacting support.

Frequently Asked Questions About Your Privacy

Below are the questions we receive most often about how weonewin handles personal data. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, email address, phone number and account login credentials at registration. Transaction references from Touch 'n Go eWallet, Boost or GrabPay deposits are also logged against your account for reconciliation purposes.

We share data only where needed to process your payments — for example, passing a transaction reference to a payment processor settling a DuitNow or FPX transfer. Those processors operate under confidentiality terms. We do not sell your data.

Send a data access request via live chat or email with your registered account details. We will confirm receipt, verify your identity and outline what data we hold and how to receive it.

Yes. Submit a deletion request through live chat or email. We will close your account and remove personal data after any retention period required under local obligations has passed.

We retain your records for the period required under applicable local regulatory obligations following account closure. After that period ends, your data is deleted or anonymised — not kept indefinitely.

We store transaction references and amounts to reconcile your account wallet. We do not store your full e-wallet PIN or bank login credentials. Payment data is encrypted at rest and access is role-restricted within our system.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.