Reference

What You Agree To When You Open an Account

These terms set out exactly how your weonewin account works — what we expect from you, what you can expect from us, and how your wallet activity, withdrawals, and access are managed.

Account ownership rulesDeposit & withdrawal conductTouch 'n Go eWallet, Boost, GrabPay coveredAccess subject to local lawAccount suspension conditions
weonewin What You Agree To When You Open an Account
HOW WE HANDLE IT

Account Security and Your Rights Under These Terms

Your account data, wallet history, and personal details are handled according to the data practices described in our privacy policy. These terms work alongside that policy — together they cover what we collect, how long we keep it, and how you can request a change or correction.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by our operating obligations. You may request a record summary through support.

Account Security

Your login credentials are your responsibility. Enable two-factor authentication from your account security settings. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes

To update your registered name, contact number, or linked wallet — including Touch 'n Go eWallet or Boost — submit a verified request via live chat or email. Changes take effect after identity confirmation.

Dispute Resolution

If you disagree with an account action taken under these terms, raise it with our support team first. We aim to resolve account disputes before escalating to any formal process.

REACH US DIRECTLY

Contact Us About These Terms

Questions about a specific clause, an account action, or how a payment condition applies to you? Our support team handles terms-related queries — reach out through any of the paths below. Players in Kuantan and across Malaysia access the same support channels.

Team online

Live Chat

Open the chat window from any page on weonewin. Ask our team to walk you through any clause — we respond during active support hours.

Email Support

Send a detailed query about your account terms to our support address. Include your account username and the specific clause or transaction you are asking about.

Account Help Centre

Log in and navigate to Account Settings, then Help. You can raise a formal terms query directly from your account dashboard without leaving the page.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering your account wallet, payment conditions, access rights, and what happens if something goes wrong.

The core terms apply to all accounts equally. Specific payment conditions — for example, how a Touch 'n Go eWallet or GrabPay deposit is credited — are covered in the payments section of these terms.

Access depends on local law in the region you are accessing from. Where local law does not permit access, your account may be restricted. Contact support if you have a specific query about your situation.

If you choose not to accept updated terms, stop using the account and contact support to initiate a closure. We will process any verified withdrawal of your remaining balance through your registered wallet.

Submit a data access request via email or live chat. Include your registered username. We will prepare a summary of your account records and send it to your registered contact within our standard handling period.

No. Each account is strictly personal. Allowing another person to use your login, make deposits via your Boost or Touch 'n Go eWallet, or place activity under your account is a breach of these terms.

Contact support through live chat or email and quote your account username. Our team will review the action against the relevant clause and respond with the reason and any steps available to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.